Last Updated: [Insert Date]

Welcome to Femme Intimates (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website femmeintimates.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use

1.1 Eligibility

Our website and services are intended for individuals aged 18 years or older. By using our site, you confirm you meet this requirement.

1.2 User Obligations

You agree to:

  • Provide accurate and complete information when creating an account or placing orders
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Not reproduce, duplicate, or resell our products without authorization

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our intimate apparel including:

  • Bikinis (tops and bottoms)
  • Bras (including non-wired, sports, strapless, and nursing varieties)
  • Shapewear and foundation garments (bodies, corselettes, panty girdles)
  • Maternity and postpartum support items
  • Specialty items (suspender belts, post-surgery support)

While we strive for accuracy, slight variations in color or fit may occur due to monitor settings or handmade details.

2.2 Hygiene Considerations

For health and hygiene reasons, we cannot accept returns on:

  • Maternity support garments
  • Post-surgery bras and shapewear
  • Panty girdles and corselettes
  • Personal hygiene products
  • Custom-made or altered items

3. Orders and Payments

3.1 Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process your order within 1-2 business days (excluding weekends/holidays)
  3. You receive shipping confirmation with tracking information

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Currency

All prices are in USD. International customers may see converted amounts based on their payment provider’s exchange rates.

4. Shipping and Delivery

4.1 Shipping Options

Method Cost Carrier Delivery Time Availability
Standard Shipping $12.95 DHL or FedEx 10-15 business days after dispatch Worldwide (excluding some Asian/remote regions)
Free Shipping Free (orders over $50) EMS 15-25 business days after dispatch Worldwide (excluding some Asian/remote regions)

4.2 International Considerations

We ship globally except to certain Asian countries and remote regions. International customers are responsible for:

  • Customs duties
  • Import taxes
  • Other fees that may apply upon delivery

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn and unwashed
  • In original condition with tags attached
  • Accompanied by proof of purchase

5.2 Return Process

  1. Contact Customer Care within 15 days at [email protected]
  2. Receive return authorization within 2 business days
  3. Package items securely with completed return form
  4. Ship using provided instructions

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. Note:

  • Original shipping fees are non-refundable
  • Refunds are issued to the original payment method
  • International refunds may take additional processing time

6. Intellectual Property

All content on our website, including:

  • Product designs
  • Photography
  • Text content
  • Branding elements

are the exclusive property of Femme Intimates and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability and Disclaimers

7.1 Product Use

While we design our intimate apparel for comfort and support, we recommend:

  • Consulting with a healthcare professional before using medical support garments
  • Following all care instructions to maintain product integrity

7.2 Limitation of Liability

Femme Intimates shall not be liable for:

  • Minor variations in product color or fit
  • Delays caused by shipping carriers or customs processing
  • Incorrect sizing choices made by customers
  • Any indirect, incidental, or consequential damages

8. Privacy and Data Protection

We handle your personal information with the same discretion we apply to all intimate matters. Please see our separate Privacy Policy for details.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date noted.

10. Contact Information

For questions about these Terms or any other concerns:

Femme Intimates Customer Care
Email: [email protected]
Postal: 1787 Maple Street, Anaheim, US 92805