Shipping Policy

At Femme Intimates, we understand that finding the perfect intimate apparel requires both confidence and convenience. Our shipping and returns policies reflect our commitment to providing you with a seamless experience from selection to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Available worldwide (excluding some Asian and remote regions)
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

International Shipping

We ship globally except to certain Asian countries and remote regions. International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.

Returns & Exchanges

We want you to love every Femme Intimates piece as much as we do. If you’re not completely satisfied, our returns process is designed with the same care we put into crafting our lingerie.

Eligibility

To qualify for return or exchange:

• Items must be unworn, unwashed, and in original condition with tags attached
• Returns must be initiated within 15 days of delivery
• Original proof of purchase must accompany your return

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Maternity support garments
• Post-surgery bras and shapewear
• Panty girdles and corselettes
• Personal hygiene products
• Custom-made or altered items
• Final sale items (marked as such)

Simple Return Process

Step 1: Initiate Your Return

Contact our Customer Care team within 15 days of delivery at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Prepaid return label (for US customers)
• International return instructions if applicable

Step 3: Package & Ship Your Return

Securely package items in their original packaging and include:

• Completed return form (included with your original shipment)
• Copy of your invoice
• Return authorization number clearly visible

Step 4: Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5 business days
• Original shipping fees are non-refundable
• You’ll receive email confirmation when processed

Exchange Instructions

For exchanges:

• Follow the standard return process above
• Clearly indicate your desired replacement item(s) in your return request
• We’ll ship your new item once the return is received
• Price differences will be charged/refunded as needed

Refund Details

Your refund will be issued via your original payment method:

• Credit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• International customers: Refunds may take additional time depending on your financial institution

Need Assistance?

Our Customer Care team is available to guide you through the process with the same discretion we apply to all intimate matters.

Contact us at [email protected] or by post: