Returns & Exchanges

At Femme Intimates, we want you to feel as confident in your purchase as you do in our premium lingerie. Should any item not meet your expectations, our returns policy offers the same thoughtful consideration we apply to every stitch of our intimate apparel.

Our Simple Return Process

Step 1: Initiate Your Return

Contact our Customer Care team within 15 days of delivery at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Prepaid return label (for US customers)
• International return instructions if applicable

Step 3: Package & Ship Your Return

Securely package items in their original packaging and include:

• Completed return form (included with your original shipment)
• Copy of your invoice
• Return authorization number clearly visible

Step 4: Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5 business days
• Original shipping fees are non-refundable
• You’ll receive email confirmation when processed

Exchange Instructions

For exchanges:

1. Follow the standard return process above
2. Clearly indicate your desired replacement item(s) in your return request
3. We’ll ship your new item once the return is received
4. Price differences will be charged/refunded as needed

Refund Details

Your refund will be issued via your original payment method:

• Credit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days

International customers: Refunds may take additional time depending on your financial institution.

Special Considerations

For hygienic reasons, we cannot accept returns on:

• Maternity support garments
• Post-surgery bras and shapewear
• Panty girdles and corselettes

Should you receive a defective item, please contact us immediately for resolution.