Welcome to Femme Intimates’ FAQ section. We’ve compiled answers to the most common questions about our premium lingerie, shipping policies, returns, and more. If you don’t find what you’re looking for, our certified fit specialists are always happy to help at [email protected].
About Our Products
What types of lingerie does Femme Intimates specialize in?
We specialize in premium intimate apparel for women, including:
- Bikini bottoms and tops
- Bodies and corselettes
- Bras (including non-wired, strapless, and sports bras)
- Briefs and shapewear
- Maternity and nursing lingerie
- Post-surgery support garments
- Swimwear and suspender belts
Do you offer maternity and nursing lingerie?
Yes! We have a dedicated maternity collection including:
- Maternity bras and knickers
- Maternity support garments
- Specialized pieces for mums-to-be and new mums
- Non-wired nursing bras
What makes your lingerie different from other brands?
Femme Intimates combines premium craftsmanship with thoughtful design:
- Specialized support for different needs (maternity, post-surgery, sports)
- Discreet yet feminine styling
- Carefully selected fabrics for comfort and durability
- Attention to detail in every stitch
Ordering & Account Questions
How do I place an order?
Simply browse our collections, select your items and sizes, and proceed to checkout. You’ll need to:
- Create an account or check out as a guest
- Enter your shipping information
- Select your preferred payment method
- Review and confirm your order
Can I modify or cancel my order after placement?
We process orders quickly to get your lingerie to you as soon as possible. If you need to modify or cancel your order, please contact us at [email protected] within 1 hour of placing your order. We’ll do our best to accommodate your request, but cannot guarantee changes once your order has entered the processing stage.
How do I create an account?
You can create an account during checkout or by clicking “My Account” at the top of any page. Benefits of having an account include:
- Faster checkout
- Order history tracking
- Saved address information
- Wishlist functionality
Shipping & Delivery
Where do you ship?
We ship worldwide via DHL, FedEx, and EMS, excluding some Asian and remote regions. Our discreet packages reach most international destinations within 10-25 business days after dispatch.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx with tracking. Delivery in 10-15 business days after dispatch.
- Free Shipping: For orders over $50 via EMS postal service. Delivery in 15-25 business days after dispatch.
How will my package arrive?
We understand lingerie purchases are personal, so all orders ship in our signature discreet packaging – plain, unmarked exterior with your items carefully folded and protected inside. The sender name on your package will simply list our company name, “Fashion Lingerie Store.”
Can I track my order?
Yes! Once your order ships, we’ll email you a tracking number. For Standard Shipping via DHL/FedEx, you’ll get detailed tracking updates. For Free Shipping via EMS, tracking may be more limited depending on your location.
Returns & Exchanges
What is your return policy?
We want you to love your Femme Intimates purchase. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- Final sale items cannot be returned
How do I exchange an item?
To exchange an item:
- Email us at [email protected] within 15 days of delivery
- Return the original item following our return instructions
- Once we receive your return, we’ll process your exchange
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Depending on your payment method and bank, it may take 7-10 additional business days for the refund to appear on your statement.
Payment & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For added security when using credit cards, we recommend PayPal’s guest checkout option.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds
- Bank security filters (sometimes banks flag international transactions)
- Incorrect CVV code or expiration date
- Billing address doesn’t match your card information
Contact & Support
How can I contact customer service?
Our customer care team (including certified fit specialists) is available at:
- Email: [email protected]
- Mail: 1787 Maple Street, Anaheim, US 92805
Do you offer fit advice?
Yes! Our team includes certified fit specialists who can help you find your perfect size and style. Email us at [email protected] with your measurements and style preferences, and we’ll make personalized recommendations.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day. Our warehouse operates Monday-Friday for order processing.
At Femme Intimates, we’re committed to helping you find lingerie that fits not just your body, but your life. If you have any questions not covered here, please don’t hesitate to reach out to our friendly customer care team.